Shipping Information
Your Relief Is On the Way
At Fayvera, we are dedicated to getting your order delivered quickly and safely. Whether you have ordered one device or multiple, every package is prepared with care so you can begin experiencing calm and support with your Fayvera Dual Pulse Therapy™.
Order Processing Times
We take 1 to 3 business days to carefully prepare and dispatch your order after it is placed. Your order is officially considered dispatched once it has been handed over to the shipping carrier. During busy periods such as holidays, processing may take up to 7 business days, but we will always notify you if there are any unexpected delays.
Estimated Shipping Times
Delivery times may vary depending on your location. Typical estimates are:
🇺🇸 United States: 4 to 7 business days
🇨🇦 Canada: 6 to 10 business days
🇬🇧 United Kingdom: 5 to 8 business days
🇦🇺 Australia: 5 to 8 business days
🇳🇿 New Zealand: 6 to 10 business days
Please note that couriers may experience unforeseen delays due to peak seasons, customs checks, or other logistical factors. While these are outside our control, our team will always assist you in tracking and resolving any delivery issues.
Order Changes and Shipping Details
To ensure your Fayvera Dual Pulse Therapy™ arrives without issues, please double check your shipping address before completing your order. If our team identifies a potential issue, we will reach out within 3 business days to confirm your details.
If you realize your shipping information is incorrect, please contact us at hello@fayvera.com within 24 hours of placing your order. We will do our best to make corrections, but after this window, we cannot guarantee changes since your order may already be in processing.
Delayed Delivery
We know you are eager to experience the relief and support Fayvera provides, and we work hard to get your device to you as quickly as possible. Occasionally, delays may occur due to weather conditions, courier backlogs, or transportation issues beyond our control.
In some cases, inventory checks, address verification, or payment processing may also extend delivery times. If this happens, we will keep you informed every step of the way so you always know the status of your order.
Lost or Stolen Packages
We understand how frustrating it can be when a package does not arrive as expected. Once your order leaves our facility and is handed to the courier, delivery becomes their responsibility.
If your package is lost or stolen, please contact us at hello@fayvera.com immediately. We will help guide you through the courier’s claim process and do our best to support you. While Fayvera cannot take responsibility for packages lost or stolen during transit since this falls outside of our refund policy, we may be able to assist with a replacement depending on the situation. Some couriers may also require a police report before proceeding with a claim.
Shipping Policy Updates
Fayvera may update this shipping policy from time to time, so we encourage you to review it periodically for any changes. By placing an order with Fayvera, you agree to the terms outlined here.
If you have any questions about your order or shipping, our support team is here to help. Reach us anytime at hello@fayvera.com.