Shipping Information

Your Comfort Is On the Way

At Fayvera, we’re committed to getting your order to you quickly and safely. Whether it’s one jar or more, every package is handled with care so you can start experiencing real relief with your Complete Eczema Repair System 2.0™.

Order Processing Times

We’ll need 1–3 business days to carefully prepare and dispatch your order after it’s placed. Your order is considered dispatched once it has been handed to the shipping carrier. During high-volume periods such as holidays, processing may take up to 7 business days, but we’ll always keep you updated if there are any delays.

Estimated Shipping Times

Delivery times vary depending on your location. Below are our typical estimates:

🇺🇸 United States: 4–7 business days
🇨🇦 Canada: 6–10 business days
🇬🇧 United Kingdom: 5–8 business days
🇦🇺 Australia: 5–8 business days
🇳🇿 New Zealand: 6–10 business days

Please keep in mind that couriers may experience unexpected delays during peak seasons or due to customs inspections for international shipments. These factors are outside our control but we’ll always do our best to assist if they occur.

Order Changes and Shipping Details

To ensure your Complete Eczema Repair System 2.0™ arrives without issue, please double-check your shipping address at checkout. If we spot a potential issue, our team will reach out within 3 business days to confirm your details.

If you realize you entered the wrong information, contact us at hello@fayvera.com within 24 hours of placing your order. We’ll do our best to correct it, but we can’t guarantee changes after this window since your order may already be in processing.

Delayed Delivery

We know you’re eager to feel the relief Fayvera provides, and we work hard to get your cream to you as fast as possible. Sometimes, however, delays can happen due to weather, transportation issues, or other factors outside our control.

In some cases, inventory updates, address verification, or payment processing can also extend timelines. If any of these situations arise, we’ll keep you updated so you know exactly what’s happening with your order.

Lost or Stolen Packages

We understand how frustrating it can be when a package goes missing. Once your order leaves our facility and is in the hands of the courier, it is their responsibility to deliver.

If your package is lost or stolen, please email us at hello@fayvera.com right away. We’ll guide you through the courier’s claim process and do our best to support you in resolving the issue. While Fayvera cannot take responsibility for packages lost or stolen during shipping (this falls outside of our refund policy), depending on the situation we may be able to offer a replacement. In cases where the courier requires it, you may also need to file a police report.

Shipping Policy Updates

We may update this shipping policy from time to time, so we encourage you to review it occasionally for changes. By ordering from Fayvera, you agree to the current terms outlined here.

Have questions about your order or need help with shipping? Our support team is here for you. Just reach out to us at hello@fayvera.com.